一、Commitment before and during sales of wind turbines：
1、During the quotation process of business personnel, employees of each representative office have the obligation to ensure that the customer fully understands and understands the product model, technical indicators, performance, usage occasions, safety precautions, etc., in order to ensure that the customer makes the correct choice before signing the contract. After signing the contract, we will strictly comply with the quotation and contract provisions, and promptly provide quality products that match the model in the contract within the agreed delivery period. If the customer proposes a change proposal for the product model before delivery, active communication and cooperation will be provided to meet the customer's reasonable requirements. For orders that cannot be changed, written confirmation will be carefully made with the customer before the contract is signed to reduce unnecessary inconvenience and losses to the customer.
2、All fan products will be delivered to the address agreed upon with the customer in the contract by a third-party professional logistics company or courier company entrusted by each logistics center. Our quality services will be delivered throughout the entire logistics process. If customers experience unfair treatment during the logistics service process, please contact the customer service engineer or customer relationship management center who serves you directly for support and assistance. At the same time, the service process will be regularly reviewed to avoid such phenomena from occurring.
3、Before using the fan product, on-site technical support, training, and demonstrations will be provided in written or EMAIL form at the request of the customer, in order to enable relevant employees of the customer to fully understand and understand the product's functions, usage methods, and safety precautions. Our product quotation generally does not include on-site technical service fees. Throughout the entire product usage process, patient and enthusiastic technical support will be provided to reliably ensure the safe use and excellent operation of customers.
二、Customer service hotline service
Kind Service 1：When you encounter any questions or difficulties during the use of our products after receiving them, you can contact us for assistance through the following contact information (one-on-one butler service);
Kind Service 2：If you only need to inquire about product prices, you can directly call the corresponding regional sales manager's phone number;
Kind Service 3：Remote video guidance (free) Most on-site problems are actually caused by a lack of understanding of the product. Our professional after-sales service engineers will prioritize providing technical and operational guidance through video, which is simple and efficient;
Kind Service 4：Quick supply of component services. Based on the unique Recognition sequence number of each product, "Zhejiang Wind Steward" can quickly find the data records of product performance parameters, product drawings, and parts list for you; Zhejiang Wind Steward can provide customers with the production and processing of spare parts, and determine whether to provide them for free based on the terms of the warranty period; Vulnerable parts: "Zhejiang Wind Steward" has long-term stock at the headquarters and various offices, and can quickly provide you with the necessary replacement parts.
